A TED Talk, featuring Amanda Renteria, who points out that millions of people who rely on government welfare services are often discouraged from seeking them out, frustrated by long lines and unnecessarily complicated processes. She argues that human-centered technology that “respects you from the start, meets you where you are and provides an easy, positive experience” would help. She details the four factors that hinder effective delivery of government benefits and explains her plan to bring user-centric, digital-first social services to more than 13 million Americans and unlock 30 billion dollars in benefits for low-income families. Watch now.