Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

By Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler & Emily Gregory.

This updated edition provides skills to ensure every conversation―especially difficult ones―leads to the results we want. Teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers skills for mastering high-stakes conversations, regardless of the topic or person. Also addresses issues that have arisen in recent years such as:

• Responding when someone initiates a Crucial Conversation
• The lag time between identifying a problem and discussing it
• Communicating more effectively across digital mediums

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